Return Policy 

Thank you for shopping with haybarbie.com. We strive to provide high-quality products and ensure that you are satisfied with your purchase. If, for any reason, you need to return or exchange an item, please review our policy below.

Return & Exchange Eligibility

• You have 30 days from the delivery date to return or exchange your item.

• Items must be unused, undamaged, and unwashed, and must include all original labels and packaging.

• Certain items are non-returnable, including gift cards, downloadable software products, and perishable goods.

Steps for Return & Exchange

1. Contact Us

Before sending your item back, please contact us at haybarbie.com@gmail.com to request a return/exchange form. Our team will guide you through the process.

2. Packaging & Shipping

Follow the instructions on the return/exchange form to properly pack and ship your item back to us. Please ensure the product is returned in its original condition and packaging.

3. Processing

• Refunds: Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, your refund will be credited to your original payment method within 5–7 business days. Please note that processing times may vary depending on your bank.

• Exchanges: Once we confirm the item’s condition, we will ship your replacement at no additional cost.

Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

1. Check your bank account again.

2. Contact your credit card company or bank, as it may take additional time before your refund is officially posted.

If you’ve completed these steps and still haven’t received your refund, please contact us at haybarbie.com@gmail.com.

Cancellation Policy

• Before Shipment: If you wish to cancel your order before it has been shipped, a 10% cancellation fee will apply to cover handling and restocking costs.

• After Shipment: Once your order has been shipped, we cannot cancel it. You will need to follow the return process outlined above once the item arrives.

Shipping Costs

• Return Shipping: Customers are responsible for the shipping costs when returning an item. These costs are non-refundable.

• Exchanges: If the item was defective or damaged, we will cover the shipping costs for the exchange.

Contact Us

For any questions or concerns, please feel free to reach out to us:

Email: haybarbie.com@gmail.com

We value your satisfaction and look forward to serving you again!